Privacy Policy

Introduction

At Loam & Home, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect

Information You Provide

When you make a purchase or sign up for our newsletter, we collect:

• Name
• Email address
• Shipping address
• Billing address
• Payment information (processed securely through Stripe)

Information Collected Automatically

When you visit our site, we may collect:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on site
• Referring website

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Respond to customer service requests
• Send marketing emails (if you've opted in)
• Improve our website and products
• Prevent fraud and abuse

How We Protect Your Information

We use industry-standard security measures to protect your personal information, including:

• SSL encryption for all data transmission
• Secure payment processing through Stripe (we never store your credit card information)
• Regular security audits
• Access controls to limit who can view your information

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shipping carriers (to fulfill your order)
• Payment processors (Stripe, to process payments)
• Email service providers (to send you newsletters, if you've opted in)
• Analytics providers (to understand how our site is used)

Cookies

We use cookies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and analyze site traffic.

You can disable cookies in your browser settings, but this may affect site functionality.

Marketing Emails

If you sign up for our newsletter, we'll send you:

• Product updates and new releases
• Plant care tips and inspiration
• Exclusive discounts and promotions

You can unsubscribe at any time by clicking the "unsubscribe" link in any email.

Your Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to your information
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, contact us at hello@loamandhome.com.

Third-Party Links

Our site may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at hello@loamandhome.com.